Privacy Policy
Last updated: December 12, 2025
At Ambari, managed by the Sri Adavi Thatha Seva Trust, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our school bus tracking service.
By using our service, you agree to the collection and use of information in accordance with this policy.
Personal Information
We collect the following personal information when you register:
- Students/Parents: Name, phone number, school name, grade/class
- Drivers: Name, phone number, license number, school affiliation, district
- Account Information: Login credentials and OTP verification data
Location Data
We collect real-time GPS location data from drivers when they activate location sharing. This data is used solely to provide tracking services to students and parents. Location data is collected only when:
- The driver has enabled location sharing
- The tracking service is active
- The user has granted location permissions
Device Information
We may collect information about your device, including:
- Device type and model
- Operating system version
- Browser type and version
- IP address and network information
- Device identifiers (for push notifications)
Usage Data
We collect information about how you interact with our service, including:
- Login times and frequency
- Features used and pages viewed
- Error logs and diagnostic data
We use the collected information for the following purposes:
Service Delivery
- Provide real-time bus tracking functionality
- Authenticate users and maintain account security
- Match students with their assigned buses and drivers
- Display route information and estimated arrival times
Communication
- Send OTP verification codes
- Provide service notifications and alerts
- Respond to customer support inquiries
- Send important service updates and announcements
Service Improvement
- Analyze usage patterns to improve functionality
- Troubleshoot technical issues
- Develop new features and enhancements
- Ensure service reliability and performance
Safety and Security
- Prevent fraud and unauthorized access
- Protect against security threats
- Comply with legal obligations
- Enforce our Terms and Conditions
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Within the Service
- Driver location is shared with students/parents assigned to that bus
- School administrators may access aggregated data for their institution
- Basic contact information may be shared between matched users (driver-student)
Service Providers
We may share data with trusted third-party service providers who assist us in:
- SMS/OTP delivery services
- Cloud hosting and data storage
- Analytics and performance monitoring
- Payment processing (if applicable)
These providers are contractually obligated to protect your data and use it only for the specified purposes.
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Government or regulatory requests
- Protection of our rights and safety
- Investigation of fraud or security issues
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission using HTTPS/SSL
- Secure password hashing and storage
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure cloud infrastructure with backup systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active
- Location History: Stored for 30 days for service improvement
- Transaction Records: Retained for 7 years for legal compliance
- Deleted Accounts: Data permanently deleted within 90 days
You have the following rights regarding your personal information:
Access and Correction
You can access and update your account information through your dashboard at any time.
Data Deletion
You may request deletion of your account and associated data by contacting our support team. Some information may be retained for legal or legitimate business purposes.
Location Permissions
You can control location sharing through your device settings. Disabling location services will limit tracking functionality.
Communication Preferences
You can opt out of non-essential communications, but some service-related messages are necessary for account security and functionality.
We use Firebase Cloud Messaging to send push notifications. Device tokens are collected for this purpose. You can disable notifications through your device settings at any time.
Our service is designed for use by students and their parents/guardians. We do not knowingly collect personal information from children under 13 without parental consent. Student accounts should be managed by parents or guardians.
Read our Child Safety & Protection Policy.
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the application. The "Last updated" date at the top of this page indicates when the policy was last revised.
Continued use of the service after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Managed by: Sri Adavi Thatha Seva Trust
Contact: Visit our Contact Us page
Your Privacy Matters: We are committed to transparency and protecting your personal information. If you have concerns about how your data is handled, please don't hesitate to reach out to us.